Welcome to the Masfur Vendor Community! This document outlines the rules, regulations, and guidelines for all independent sellers (vendors) operating on the Masfur marketplace platform. By registering and listing products on Masfur, you agree to comply with all the terms stated on this page.
1. Vendor Account and Registration
- Accurate Information: Vendors must provide authentic personal, business, and bank account details during registration.
- Account Security: You are solely responsible for maintaining the confidentiality of your vendor dashboard credentials.
- Suspension: Masfur reserves the right to reject or suspend any vendor account that provides misleading identity or incomplete details.
2. Product Listings and Anti-Counterfeit Policy
- Original & Real Products: Vendors are strictly prohibited from selling fake, counterfeit, replica, or copy products under original brand names. All listed items must be 100% authentic.
- Accurate Descriptions: Product images, pricing, and descriptions must accurately represent the actual item. Misleading customers with wrong stock information or fake images will lead to an immediate ban.
- Prohibited Items: Illegal, hazardous, hazardous chemicals, or non-halal products cannot be listed. Any such products will be deleted without prior notice.
3. Order Processing and Shipping
- Manual Shipping Model: Vendors are entirely responsible for packing and managing logistics. You must ship orders using a reliable courier service in Pakistan.
- 48-Hour Dispatch: All confirmed orders must be packed and handed over to the courier service within 48 hours.
- Tracking Updates: Vendors are legally obligated to enter the correct courier name and tracking number into their vendor dashboard as soon as the order is shipped.
4. Payouts and Platform Commission
- Commission Rate: Masfur charges a fixed 10% commission on the total product value of every successful sale.
- Payout Cycle: Earnings from successful Cash on Delivery (COD) orders are transferred to the vendor’s registered bank account after the 15-day customer return period expires safely.
- Settlement: Payouts are processed on a weekly basis (every Friday) for all cleared orders.
5. Returns, Refunds, and Penalties
- Compliance with Return Policy: All vendors must accept customer returns under the 15-Day Masfur Returns Policy if the product is defective, damaged, or wrong.
- Wrong Product Penalty: If a vendor intentionally ships a wrong, broken, or empty parcel, the full product cost plus return shipping charges will be deducted from the vendor’s balance, and a permanent store ban may apply.
- Customer Support: Vendors must resolve any buyer complaints or disputes forwarded by the Masfur admin team within 24 hours.
Contact Admin
For vendor account queries, payout adjustments, or technical support, please reach out to our team at info@masfur.com.