Welcome to Masfur! Since we operate as a multi-vendor marketplace, products are shipped directly by independent sellers (vendors) from their respective locations. We aim to ensure a smooth and reliable delivery experience for all our customers.
1. Processing and Delivery Timeline
- Vendor Processing Time: Vendors are required to pack and dispatch your order within 48 hours of order confirmation.
- Estimated Delivery Time: Once shipped, standard delivery usually takes 3 to 5 working days depending on your city and location across Pakistan.
- Delays: Delivery times are estimates. Deliveries may occasionally be delayed due to public holidays, extreme weather, or courier company logistics.
2. Shipping Charges
- Shipping fees are not fixed and are calculated automatically at the checkout page.
- Charges may vary depending on the weight of the product, the vendor’s location, and your delivery address.
- If you purchase items from multiple vendors in a single order, separate shipping charges may apply for each vendor’s product.
3. Order Tracking
- As soon as the vendor dispatches your order, a tracking number will be assigned.
- You will receive your tracking details via email or SMS to monitor the real-time status of your shipment.
4. Cash on Delivery (COD) Rules
- For Cash on Delivery orders, customers must pay the full amount to the courier rider before opening the parcel.
- If you receive a damaged or wrong product, please accept the parcel first and then contact our support team immediately to initiate a return under our Returns Policy.
- Frequent refusal of COD orders at the doorstep without a valid reason may lead to the permanent suspension of your Masfur account.
5. Delivery Liability Disclaimer
- Masfur provides the platform but does not handle the physical logistics. All packaging and courier handovers are managed by the individual vendors.
- Masfur is not legally liable for shipping delays, package damages, or losses caused entirely by courier services or vendor negligence. However, our support team will actively assist you in resolving any shipment issues with the vendor.
Need Help?
If you have any questions regarding your shipment, please contact us at info@masfur.com.